Front office manager
ZENITUDE SWISS APPART’HOTEL****130#
Genève aéroport / Ferney Voltaire 10/2023……
▪ Managing & supervising the reception team / preparing shifts schedules
▪ Administrative formalities: management of bookings, groups, debtors, OTA ▪ Verify closing accounts / Check cash registers: receipts billing & invoices
schedules
Chalets manager
CHOSEAUX LEZAMI****
Saint Sorlin d’Arves. 01/ 2023. . .
Team management & recruitment / Coordinating the various departments
Checking receipts & invoices / stock & orders & inventories management
Satisfaction monitoring & complaints management / Quality & safety control
Réceptionist / concierge
BOSCOLO*****64/CHABICHOU *****43#/CHATEAU BAGNOLS****27#
Lyon 05/2022-12/2022 - Courchevel 12/2021-04/2022
Check in & check out: individuals & groups: payments & invoicing
Guest relations / customer care and guidance in & outside the hotel
Night manager
BARRIERE PALACE*****, 42# / INTERCONTINENTAL*****, 145#
Courchevel, 11/2019-04/2020 - Lyon, 05/2019 - 08/2019
Manage night team & coordinate services: front office + restaurant + bar
Supervise night work / daily closing / ensure overnight calm and security
Night auditor
COMFORT SUITES****78#/COUR DES LOGES****
ADAGIO*** 102# / RESIDHOTEL *130# / KYRIAD
Lyon / St-Etienne 10/2014-08/20218 - 09/2018-04/2019-2010-2011
Ensure late check-ins&check-outs with payment collections & invoices
Check daily cash receipts / Close daily accounts / customers complaints
Mediation agent
LOIRE HABITAT / JEAN DASTE Saint-Etienne, 2006-2009
Presence in residences and rounds with car / Discussing with the residents
Sending daily reports to the manager / Writing reports for inc
English teacher
COLLEGE & LYCEE / ACADOMIA Saint-Etienne, 1995-2005
Helping pupils improve their conversational English / Choice of methods
Using modern audiovisual tools / Discussing course objectives
