Graeme Jackson
FR 07. 87. 66. 60. 83
graemejackson5@gmail. com
9005 Rue Lavigne 47600 Nérac, France
VILLA MANAGER / HOST
With an extended 15 years of experiences and a vast host of hospitality customer service and management roles, I am ideally seeking a live-in position as a Villa Manager / Villa Host for a residence in France.
I am extremely dedicated and professional with my work ethic. I am highly discreet with a wonderful positive personality. I can handle any tasks with diligence and constantly strive to do my best.
WORK EXPERIENCE
11/2022 - 08/2023
Villa Manager (As part of a management couple)
Villa : La Passerelle, La Californie, Cannes
• Managing the permanent residence of an UHNW Family of 4 and their 5 Dogs
• Hotel standard guest rooms attendance with evening turndowns
• Wardrobe management for Madame et Monsieur (knowledge of fabrics and their upkeep)
• Luggage packing for the family for their travels.
• Cooking and serving breakfast daily.
• Maintenance of two swimming pools.
• Lawn maintenance iin the absent days of gardeners.
• Cooking healthy meals for the family and catering /cooking for functions i. e., MIPIM dinners at the villa.
• Cellar and pantry stock maintenance, and villa wine list implemented.
• D. I. Y savvy with installation of blinds, shelving units, flat pack furniture and knowledge of TOTO washlets etc.
• Yacht standard table service for the family and their guests
• Shopping for food supplies, and other household general errands
• Running errands when the employers need
• Receiving & opening deliveries
• In charge of procuring devis for multiple projects during my time at the villa
• Overseeing gardeners and pool cleaners
• Troubleshooting at all times to keep the Villa at the highest standards possible
• Security patrols of the estate and CCTV monitoring
04/2022 - 11/2022
Villa Manager (As part of a management couple)
Villa : Le Haut Castellaras, Le Rouret
• Aristocratic UK Lord and Lady Private French Villa
• Charter Villa (Airbnb, Private and return guests as well as the Family visits)
• Ensuring a smooth high standard turn over during rental period.
• Taking care of the laundry, ironing, folding & organizing a proper storage
• Hotel standard guest rooms attendance with evening turndowns
• Good knowledge of specific fabrics & their cleaning requirements
• Lawn maintenance and general garden upkeep
• Cooking for the family and for their summer parties.
• Dealing with flowers, laying, serving & clearing tables
• Concierge service, meeting and greeting guests.
• Restaurant bookings
• Local knowledge and guest preferences
• Organized various events at the villa throughout the summer.
• Shopping for food supplies, and other requested items
• Running errands when the employers need
• Receiving & opening deliveries
• Liaising with contractors
04/2021 - 10/2021
Villa Manager (As part of a management couple)
Villa : La Biche Niche, St Tropez
• Managing the second home for an UHNW in St Tropez.
• Five-star hotel standard with cleaning and maintaining of the villa and its outdoor spaces.
• Taking care of the laundry, ironing, folding & organizing a proper storage
• Hotel standard guest rooms attendance with evening turndowns
• Cooking breakfast, lunch, and dinner.
• Organized a White Party Memorial Service for 60 guests at the Villa.
• Table service
• Table styling and floral design
• Shopping for food supplies, and other requested items
• Estate patrol and CCTV monitoring.
• Receiving & opening deliveries
• Liaising with contractors
05/2020 - 10/2020
Villa Host
La Bergerie, Domaine de Terre Blanche, France
• Villa host at one of the premier charter Villa on the Cote d Azur
• Working in a team of 7 staff members (1 Chef, 1 Sous Chef, 3 Hostesses, 2 Housekeepers)
• Five-star hotel with cleaning and maintaining of the villa and its outdoor spaces.
• Cooking on the chef’s day off.
• Welcoming the guests & looking after them during their stay
• Full evening hotel turndown service
• Table service.
• Organising themed evening and dinners around the grounds of the estate.
• Laundry
• Shopping for food supplies, and other requested items
05/2016 – 03/2020
Concierge
Abbatt Property services London United Kingdom
• Working for a Property Management Temporary staff Agency in a variety of high quality private residential building across central London.
• Undertook wide range of responsibilities, including greeting residents, managing resident /business keys and mail, site maintenance and fire alarm tests.
• Worked a s a relief member of established concierge teams.
• Managed access to apartments for tradesmen carrying out programme of major repair works.
• Front of house duties in a customer facing environment.
• Ensuring the general smooth running of the front of house area.
• Assisting all guest and reacting to their request in a professional and timely manner.
• Provision of a secure environment for the residents and guests.
• Assisting residents and guests with bags in/out of the building.
• Pre-empting customers’ needs in order to maintain a pleasant and effective service.
• Listening carefully to to residents and colleagues ensuring the best presentation is provided whether it is on the telephone, in email, fax of verbal communication.
• Being available on a flexible working pattern staying easily adaptable in unexpected situations.
• Fulfilling assignments with 100% attendance and punctuality.
06/2014 – 02/2016
Concierge
Harrods Estates Asset Management London United Kingdom
Ebury square Belgravia SW1
Employed by Harrods Estates Asset Management for Berkely Homes Flagship development NO 1 Ebury square Belgravia London
At Ebury Square we provide a five-star concierge service.
• Part of the opening team with some Facility’s knowledge gained.
• Trained in Crestron Home control Systems.
• Trained in Morse Watchmen’s Key Watcher system.
• Valid DBS/CRB through Harrods
• Harrods Luxury training i. e., Current World Luxury Market, Residential trends etc.
• Harrods training in dealing and understanding different cultures.
• Full Concierge duties as what would be expected in an immensely prestigious building.
2011 - 2014
Triyoga Primrose Hill London
Senior Front of House /Reception
2007- 2011
Carluccio’s Restaurant St Johns Wood London
Waiter
Reception
2004 - 2006
Café Ceramique Jumeirah Dubai
Restaurant Manage
HOBBIES AND INTERESTS
• Interior Design
• Art
• Floral Display
• Architecture
• Cooking
