ALEXIS DENEAU
PERSONAL ASSISTANT
(206) 259. 0214 ▪ alexis. deneau@gmail. com
linkedin. com/in/alexis-deneau
Communicative and adaptable professional with demonstrated success in streamlining for efficiency, researching, anticipating and problem-solving, exercising discretion with sensitive information, and developing tools to enhance operations. Earned a reputation for self-sufficiency in organizing and resolving complex issues, often managing multiple tasks simultaneously. Excels in dynamic and intellectually stimulating environments where attention to detail is essential. Understands the importance of flexibility in supporting the principal employer’s needs. Anticipates needs, enjoys a variety of responsibilities, appreciates aesthetics, and creates a collegial, efficient, and quality-focused environment. Open to relocating; EU citizenship pending.
SKILLS SUMMARY
Project Management │ Data Analysis & Reporting │ Event Management │ Process Redesign & Change Management
Efficiency & Optimization │ Calendar Management │ Organizational Management │ Assess Operations │ Problem-Solving | Strategic Planning │ Establish Standard Operating Procedures │ Travel Planning │ Discretion with Sensitive Information
Technology: Proficient with Microsoft Office Suite, Google Suite, Slack, Notion, Asana, Quip, Salesforce, SharePoint, Concur, and Expensify; Familiar with Smart Home Technology and Corporate and Residential Security Systems
PROFESSIONAL EXPERIENCE
Personal Assistant / House Manager | Confidential Family| San Francisco, CA Sept 2021 - Present
Initially employed full-time from September 2021 to November 2022, part-time and as needed through March 2023, and re-hired full-time in April 2023.
• Translate requests and indirect requirements into achievable goals and manage the process to meet these objectives.
• Perform errands efficiently and effectively, adapting to changing locations as needed.
• Manage the executive couple’s calendars and provide personal reminders to optimize their time.
• Troubleshoot issues and offer the homeowners options for their review towards resolution.
• Gather data and develop project materials, especially for managing technology upgrades and installations, to make recommendations for apps that aid in organizing information and keep track of pending action items.
• Review invoices, pay bills, and track expenses.
• Source vendors, schedule their work, oversee their movements onsite, and review, approve, and process invoices.
• Coordinate travel arrangements, including detailed itineraries, ground transportation, lodging, and reservations.
• Assist in planning, organizing, and executing small parties, holiday gatherings, and milestone events.
• Utilize extensive skills in organization and task management regarding establishing service standards.
• Direct communication, including incoming calls and emails; maintain logs of all activities; follow-up accordingly.
• Operate Mac applications, Notion, Quip, and Adobe to implement and update procedures, tasks, and reports.
• Organize and maintain personal and household files and records to keep track of items in the home.
• Coordinate and maintain pet care comprised of feeding, exercising, training, grooming, and veterinary appointments.
Virtual Personal Assistant | Yohana, an Independent Subsidiary of Panasonic | San Francisco, CA Jul 2020 - May 2021
Was the first hire to remotely assist the ‘in stealth mode’ startup to provide high-touch, high-level concierge services.
• Created training curriculum to onboard 6 new hires, trained new staff, and drafted policies and procedures.
• Addressed challenging situations diplomatically for company leadership and clients while managing confidential data.
• Conducted research supporting outstanding questions and provided critical information to assist with responses.
• Assessed internal field trials, processed feedback, and provided insight for strategic planning.
• Developed and implemented processes to improve accuracy and efficiency.
• Generated numerous templates, SOPS, and outlines to illustrate, define, and guide various client task workflows.
• Served as the direct VPA for 19 internal employees, of which 3 were C-Suite executives.
• Created team SOPs, household manuals, and templates for future use.
• Coordinated meetings and maintained proactive communication with staff, clients, vendors, and service providers.
• Managed calendars, schedules, and client relationship software in proprietary systems.
• Reviewed contracts, managed vendors, and approved and processed payment invoices.
Personal Assistant | Various Employers | San Francisco, CA June 2019 - Sept 2021
Served in various remote freelance roles with individuals and private households. Concurrent with hospitality roles and the first several weeks in the Virtual Personal Assistant position with Yohana.
• Managed confidential information and materials while addressing challenging situations with overlapping priorities.
• Coordinated inspections, repairs, and installations for family homes.
• Reviewed estimates and invoices and processed accounts payable/receivable.
• Implemented process improvements and developed systems comprising a broad range of written documents.
• Managed employees, including onboarding new staff, fielding questions, setting schedules, and relaying hours to CPAs.
• Researched and sourced event venues, food, gifts, and supplies while managing day-of schedules and activities.
• Maintained positive communication with clients and their vendors via email, text, and phone.
• Managed calendars and schedules for executives and their staff, including medical appointments and reservations.
Household Manager Tasks
• Researched and sourced vendors, including scheduling and overseeing work to receiving and deliveries.
• Planned and managed residential moves, liaised with realtors, maintained inventories, and organized move-ins.
• Transported children to social enrichment, sport, and recreational activities.
• Coordinated and maintained pet care of dogs and cats, including purchasing food and setting veterinary appointments.
Select Employers
Virtual Personal Assistant | Mike Williams | San Jose, CA May 2021 - Sept 2021
Personal Assistant / Household Manager | Confidential Employer | Sonoma, CA Apr 2020 - Jun 2020
Repeat hire; same employer for a different location from Jun 2019 - Aug 2019
Personal Assistant / Household Manager | Confidential Employer | Berkeley, CA Jun 2019 - Aug 2019
Event Compliance Manager | NPU, Inc., dba Non Plus Ultra | San Francisco, CA Sept 2019 - Mar 2020
Oversaw compliance with policies and protocols applicable for holding conferences, programs, and events.
• Partnered with 4 event planners and interfaced with city/county agencies to obtain permits and required permissions.
• Created a dynamic Excel database to track events, permit requirements, and deadlines, optimizing operational efficiency, productivity, and event processes while reducing delays, penalties, and communication issues.
• Implemented efficiency and transparency by eliminating the communication gap between production and compliance teams and implementing a shared tracking form based on the created database.
Hospitality Professional | Multiple Establishments in CA, MA, and WA June 2013 - Mar 2020
Worked in fine dining and casual venues as a Server or Bartender and provided a level of direct service.
ESOL Lecturer & Educator | Various Educational Facilities | U. S. and Abroad Mar 2003 - June 2013
Provided English to Speakers of Other Languages (ESOL) instruction at community colleges, universities, private language academies, and K12 public schools in adjunct, part-time, and full-time roles.
• Developed curricula and planned lessons for all ages and levels, including 1-on-1 language tutoring, small group sessions, and classrooms of 4 to 20 students.
• Assessed student progress and provided constructive feedback to enhance confidence and communication skills.
• Created engaging lesson plans that significantly improved student participation and performance.
EDUCATION
Master of Arts in English TESOL | San Francisco State University | San Francisco, CA
Bachelor of Arts in Italian Studies | University of California at Berkeley | Berkeley, CA
One year abroad at Centro di Cultura per Stranieri dell’Università di Firenze in Florence, Italy
