PROFESSIONAL EXPERIENCE
MARLA VILLAS - Villa Rental Agency (October 2024 - June 2025)
Executive Assistant
• Managed villa reservations from request to confirmation
• Handled back-office concierge services
• Communicated with villa owners and managers
• Prepared villas before guest arrivals
• Followed up on balance payments
LE BARTHÉLÉMY HÔTEL & SPA (April - August 2024)
Receptionist
• Check-in / Check-out
• Verified arrivals
• Managed billing and cash handling
• Provided concierge services
• Scheduled bellmen (valet and doormen planning)
• Used HMS software
HÔTEL GRANDES ALPES*** - Courchevel** (November 2023 - April 2024)
Receptionist / Concierge
• Prepared guest arrivals
• Check-in / Check-out
• Concierge services (transfers, restaurant bookings, ski instructor reservations, etc. )
• Managed cash register, invoicing, and currency exchange
• Handled email and phone inquiries
• Ensured communication between all departments and external providers
• Used Médialog software
HÔTEL LES HAUTES ROCHES** - Relais Château, Rochecorbon** (September - October 2023)
Versatile Receptionist (before hotel closure for renovations)
• Check-in / Check-out
• Managed emails and phone inquiries
• Created an employee charter for hotel reopening
• Developed a procedure manual for reopening
• Used Vega software
EDEN ROCK***, Saint Barthélemy** (April 2022 - September 2023)
Reservation Agent - Eden Rock Villa Rental
• Sent pricing proposals
• Managed and followed up on reservations
• Created rental contracts
• Handled billing and payments
• Managed email and phone inquiries
• Maintained the website and villa schedules
• Used Opera software
MOB HOUSE**, Saint Ouen** (October 2021 - March 2022 - OPENING)
• Assistant Front Office Manager (January - March 2022)
• Front Desk Supervisor (October - December 2021)
HAMPTON BY HILTON** & HILTON GARDEN INN****, Tours** (June - October 2021 - OPENING)
Lobby Ambassador
HÔTEL MONTE CRISTO**, Paris 05** (November 2019 - May 2021)
Receptionist
LE GRAND HÔTEL**, Tours** (June - October 2019)
Receptionist
HÔTEL EIFFEL BLOMET**, Paris 15** (April - May 2019)
Receptionist
STRENGTHS
• Rigorous & Meticulous
• Organized, with a sense of priorities
• Discreet
• Team spirit
• Positive attitude and mindset
• Excellent interpersonal skills
• Stress management
• Initiative-taking
• Proficiency in Opera software
• Proficiency in Microsoft Office Suite
EDUCATION
• Master’s Degree in Hospitality Management
Vatel Bordeaux & Vatel Mauritius - 2018
• BTS CGO (Accounting and Management of Organizations)
Tours - 2015
• Baccalauréat ES (Economics & Social Sciences)
Tours - 2012
LANGUAGES
• French: Native
• English: Fluent
• Spanish: Basic knowledge
ADDITIONAL EXPERIENCE
• Bar waitress
• Catering hostess / waitress
• Restaurant assistant
• Dishwasher
• Housekeeper in villas
• Ice cream vendor
INTERESTS
• Travel
• Cinema
• Music
