Professional Summary
I am a motivated and detail-oriented professional with experience in client relations, service delivery, and project coordination. I am good at managing communication, creating tailored business solutions, and making sure projects are executed efficiently. I have proven that I can handle client needs, lead teams, and help businesses grow through both strategic thinking and operational excellence.
Professional Experience
Customer Service Manager promoted to Account Executive at Quattris Global Limited, Pakistan
I managed all client communication through email, chat, and meetings. I coordinated team communication, negotiated with customers, resolved escalations, and optimized team efficiency. My key skills here are service delivery, negotiation, business development, communication, and teamwork.
Senior Project Coordinator at Optera Digital, Pakistan
I led project planning and business management. I managed project scope and full lifecycles, coordinated end-to-end delivery, served as Scrum Master to improve team efficiency, and executed strategic plans and reporting. My skills include project management, coordination, strategic planning, Scrum Master experience, and business management.
Airport Operations Intern at Airblue
I assisted passengers during boarding, handled their inquiries, provided support, and worked with the airline team to keep operations running smoothly.
Education
I am currently completing my Master in Management (M2) in International Business at Le CNAM in Paris. I completed my M1 at ESSCA Paris. I also have a BBA in Supply Chain from Foundation University in Pakistan.
Languages
I speak English professionally, Urdu natively, and French at an A2 level – I am working on improving it every day.
Digital Skills
I use Trello, Microsoft Office, LinkedIn, Google Drive, Skype, and DevOps.
Soft Skills
I am strong in project management, service delivery, client handling, team management, and communication.
