Anne Hagen
07851 725 822
Email: a. hagen@aol. com
BICS British Institute of Cleaning Sciences Certified
HACCP
COSSH
ENHANCED DBS
CARE QUALITY COMMISSION
SILVER SERVICE
MICHELIN RESTAURANT
TABLE SERVICE
FIRST AID TRAINED
EMPLOYMENT HISTORY:
PRIVATE CLIENT
FRANCE
08/20 to 08/21 :
Housekeeping for Main House & Holiday Lets
Prepare Properties to a High Standard
Take bookings
Concierge and Shopping
Schedule Maintenance
Laundry
Stage Properties
Flower Arrangements
CHOBHAM PARK HOUSE
Surrey, UK
04/18 12/19 HEAD HOUSEKEEPER (Temporary Position) 125 Acre Estate (Former Lodge of King Henry VIII)
Ensure seamless running of property
Order and stocking of Food, Supplies and Household Inventories
Meal Planning and Cooking
Health & Safety
Liaise with Contractors
Oversee Maintenance and repairs
Cleaning
Child Care
Ordering & Inventories
Financial Planning
W. ADVISORY (ST LUCIAN EMBASSY) WALID JUFFALI
London, U. K.
01/2016 to 03/2018: HEAD HOUSEKEEPER
Staff training
Prepare Rotas
Managed 7 Housekeepers
Set table
Wardrobe Management/ Packing
Ladies Maid to Principal
Laundry
Prepare House Budget
Events and Table Service
Oversee Switzerland Properties
FYNING HILL ESTATE (CHELSEA FOOTBALL CLUB OWNER ROMAN ABROMOVICH)
Petersfield< Hampshire
01/15 to 01/2016 Executive Housekeeper
Management of large team of Housekeepers for two 200 sq. meter Residences, Leisure Centre, Riding Facilities and several Guest Houses
Contractor Management
Staff Training
Management of Laundry and Wardrobe
COSHH
Laundry Management
Intricate Budgets
Preparation of Staff Manuals
Purchasing
Care of High Tech Household Systems
Maintenance & Repair Scheduling
Events
Catering Service at Table
JEFFRY KELLY BT GLOBAL CEO
London, U. K
2013 2015: HOUSEKEEPER
Housekeeping & Laundry
Scheduling of Maintenance & Contractors
Inventories
Personal Hands on Care of Large Residential Property
Shopping
BELL HOUSE HOTEL WITH MICHELIN RESTAURANT
Suffolk, U. K.
2011 2013: SERVICES MANAGER
Health & Safety
Staff Hiring & Training
Inventories
Implement Health & Safety Procedures
Prepare Staff Manual
Prepared Budgets & Monthly Financials
Set KPIs
TULCHAN HOTEL AND SPORTING ESTATE
Granstown on Spey, Scotland
2009 2011: EXECUTIVE HOUSEKEEPER
Staff Training & Hiring
Rota Preparation
Cleaning Schedules for estate
Scheduling of Large Maintenance Programs
Multiple Property Management
Preparations of Inventory
Service at Table
Packing
Offsite Wine Management
Budget Preparation
AL SEEF PALACE
United Arab Emirates
2007 2009 HEAD HOUSEKEEPER for Three Properties including one new private guest palace
Oversee and Care of Three Royal Residences
Housekeeper Hiring & Training
Implement & Create Health & Safety Procedures
Household Inventories
Silver Service Trained by British Butler Guild
Personal Shopping for residence
Budget Creation & Management
Management of Large Petty Cash & Reconciliation
CEO DIRECTIVES LIFESTYLE MANAGEMENT
London, England
2004 2007: Proprietor
End of Tenancy Cleaning
Hiring & Training
Property Staging
Cleaning Clients Included: Savills, Sony, Vodafone, Atlantic Relocation, Cubit West
SPOTLESS CATERING
Melbourne, Australia
2000 2004: HOUSEKEEPING MANAGER
Contract Cleaning
Costing for various businesses
New Commercial Rollouts
Budget Planning
KPIs for Housekeeping
Meeting Targets
Business Development
SANCTUARY COVE HILTON RESORT
Gold Coast, Australia
1996 - 2000: MANAGER of HOUSEKEEPING for Hotel, Two Golf Courses and Marina
Staff Hiring & Training
Ran large operation of cleaning staff
Create Budgets, HODS KPIs and Forecasts
Ensuring Guest Rooms met highest standards
Purchased all supplies for resort
Ensure Health & Safety Compliance
