General Manager | Chalets du Mont d’Arbois | Megève, FR
November 2024 - February 2025
40 rooms, gastronomic restaurant and Susanne Kaufmann spa
Definition and implementation of a high-end vision combining revenue optimization and brand image.
Ensuring operational excellence and an unparalleled customer experience (UHNW clientele).
Development of yield management strategies and exclusive partnerships to maximize occupancy and average rate.
Team structuring, process improvement, and promotion of a culture of excellence and innovation – 70 employees
General Manager | Château de Sacy, Millésime Collection | Reims, FR
November 2022 - October 2024
Management of 12 rooms, a gastronomic restaurant and spa
Provide the vision, leadership, and strategy that inspires employees to deliver exceptional guest service - 40 employees
Collaborate with HOD to define goals that are compatible with the overall hotel goals, as well as strategies for achieving them.
Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services.
Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities.
Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep.
Revenu 2023 : 4M€ - +14% vs 2022
GOP 2023 : 500k€
Director of Rooms | Amanyara | Turks & Caicos Islands
March - August 2022
Management of 38 pavillons and 20 villas
Supervision and maintenance upkeep - 70 employees
Financial oversight, budget management and reporting for all rooms departments.
Ensures the highest levels of quality for UHNWI across services and products, to increase customer satisfaction and positions the organization for continual growth.
General Manager | Les Roches Blanches | Cassis, France
April - December 2021
Management of 45 Rooms + 1 Villa 220sqm with private swimming pool and sea access, 3 Restaurants and a Spa Sisley
Hands-on management, leadership and direction of the hotel on all aspects of operations maximizing the balance between team members, guests and owner satisfaction - 120 employees
Oversee divisional and departmental budgets
Implement strategies to achieve planned profitability, generate additional revenues, cost control, labor cost and maximize GOP
Hotel Manager | Six Senses Courchevel | France
November 2019 - March 2020 (seasonal contract)
Management of 53 Duplexes and Penthouses - 40 Employees
Evaluate staff performance (LQA standards)
Front Office Agent | Park Hyatt Sydney | Australia
2014 - 2015
Front Office Agent | Mandarin Oriental Paris | France
2012 - 2014
Front Office & Reservations Manager | Opening Team
Le Barthélemy Hotel & Spa St Barts, FWI
Sept 2016 - Aug 2019
Front Office Supervisor | MGallery Collection | France
2016
