MADHVI KHANNA
EXECUTIVE ASSISTANT (RESIDENT OF FRANCE)
+33 668457119 | khannamadhvi@gmail. com | Location: Roissy, Île-de-France, France |www. LinkedIn. com/in/Madhvi Khanna
Results-oriented Executive Assistant with a strong background in human resources, administration, and customer service. Recognized for effective team leadership, maintaining ethical relationships with stakeholders, and consistently driving operational excellence.
EDUCATION AND CERTIFICATION
Bachelor of Commerce (B. com) | University of Delhi May 2010 to June 2012
Master of Human Resource Management (MBA) | Sikkim Manipal University April 2014 to April 2017
TECHNICAL AND MANGEMENT SKILLS
Proficient in Microsoft Office & Google Suite | Social media Savvy | Flexible & Responsive | Strong Interpersonal Skills | Effective Cross Functional Communication Skills | Customer Service Expertise | Expert in Travel Management
WORK EXPERIENCE
Executive Assistant | Asian Oilfield Services Limited (July 2013 to October 2018)
• Planned and organized agendas for meetings, travel, and company affairs on behalf of the CEO.
• Managed daily office operations, including budgeting, overseeing inventory, and maintaining office facilities.
• Handled conflicting priorities, addressed issues proactively, and ensured timely completion of tasks and projects.
• Coordinated recruitment activities, facilitated employee onboarding and induction processes.
• Prepared, updated, and maintained MIS reports, ensuring documentation compliance with ISO standards.
Executive - Customer Support & Services | AMP Motors – Jaguar & Land Rover (November 2011 to June 2013)
• Developed and maintained customer relationships, promptly addressing concerns and inquiries.
• Managed telephone switchboard and front desk reception, welcoming and assisting visitors.
• Collected and analyzed customer feedback to drive improvements in satisfaction levels.
• Oversaw office upkeep and administration, maintaining and updating MIS records and managing office expenses.
• Trained new sales staff and facilitated their induction into their respective roles.
Executive - Customer Support & Services | Hyundai Motors India Limited (October 2009 to October 2011)
• Managed reception duties, greeting and assisting visitors and clients.
• Built and preserved customer relationships, ensuring timely resolution of customer issues.
• Handled telephone switchboard operations and visitor management.
• Collected and analyzed customer feedback to enhance service quality.
• Maintained office administration, including MIS record-keeping and expense tracking.
LANGUAGE
FRENCH – A1 and Learning | English – Bilingual | Hindi – Native / Bilingual
