Dear Sir/Madam,
As a professional in hospitality industry with over twenty years’ experience, I know my diverse skills and qualifications will make me an asset for this role, as you can see in my attached resume.
Since 2013, I have been following UHNW Clients all over the globe working at the highest levels and above the standards, in Private Residences/Palaces providing personalised services and managing large number of staff members in order to satisfy the needs of my Principals, His Family and many excellent Guests.
I am proactive, focused and committed professional within extensive expertise gained in the leisure/hospitality sector, commercially astute with the ability to identify business opportunities and implement effective promotional/marketing activities to raise corporate profile.
As an accomplished time manager, organiser and change manager, capable of conceptualising, introducing and integrating innovative strategies, streamlining resources to maximise performance and quality standards to ensure the on-going provision of the highest standards of customer care gaining several recognitions. A well-presented, confident and articulate communicator and negotiator at all levels, I’m also a fanatic for details – particularly when it comes to service where I am actively looking to help customers, lay-out/presentation and inspections.
My key skills are; Hotel and Multi-Property House Management: food & beverage, front of house, room division, personalise customer care, complex problem solving identifying and reviewing related information to develop and evaluate options and implement solutions, expert in solving complaint, financial management (payroll, accounting), operation, butlers and housekeeping focused on service, lay-out/cleaning, events and banqueting, conducting regular reviews and appraisals, food and beverage focused on dining (all kind of services), menu engineering, USPH-HACCP expert.
Last but certainly not least, I want you to know that I’m a passionate and I firmly believe in concept of "multi-ethnic " respecting all staff from any nationality and position.
