HOUSE MANAGER, BUTLER, PERSONAL ASSISTANT
♦ UHNW Principal Support & Lifestyle Management
♦ Gatekeeping, Confidentiality & Discretion
♦ Complex Domestic Logistics & Staff Rota Management
♦ Psychological Anticipation & High-End Hospitality
♦ International Travel Operations & Advance Planning
♦ Smart Home Technology Orchestration (Lutron/Crestron)
♦ Contractor & Multi-Million-Pound Estate Maintenance
PROFESSIONAL TRAINING:
GLOBAL PA ASSOCIATION - EXECUTIVE ASSISTANT DIPLOMA - LONDON, UK
Recognised by the Institute for Leadership and Management, Ofqual Regulated
THE BRITISH BUTLER INSTITUTE - BUTLER, HOUSEHOLD MANAGER CERTIFICATE - LONDON, UK Masterclasses in Cocktail Mixology, Flower Design, Coffee Barista Mastery & Shoe Valet
EXCLUSIVE BUTLER SCHOOL - SPECIALIST PRIVATE HOUSEKEEPER CERTIFICATE OF EXCELLENCE - LONDON, UK Wardrobe Management, Eco-Friendly Housekeeping, Housekeeping Management, Administration
STYLE ME TRAINING - MENSWEAR STYLING CPD CERTIFICATE - LONDON, UK
WINE & SPIRIT EDUCATION TRUST - LEVEL 2 WINE SOMMELIER - LONDON, UK
CROATIAN WAITERS AND BARTENDERS ASSOCIATION - DIPLOMA IN COCKTAILS AND BARTENDING
PROFESSIONAL EXPERIENCE:
UHNW RESIDENCE - CHELSEA, LONDON
MARCH 2024 – APRIL 2026
HOUSE MANAGER / PERSONAL ASSISTANT – EMPLOYER NAME WITHHELD
- Managed comprehensive daily luxury lifestyle, executive administration, and asset inventory control for a prominent UHNW principal.
- Directed, scheduled, and supervised a multi-disciplinary domestic team, including housekeepers, private chefs, and chauffeurs, ensuring a flawless execution of household standards.
- Orchestrated all complex technical aspects of household infrastructure, vetting and supervising external contractors for major maintenance projects.
- Commanded global travel operations, executing precise packing logistics and proactive advance planning to ensure absolute readiness for short-notice international travel.
- Served as the primary front-of-house host and gatekeeper for guest arrivals, formal hospitality, and sophisticated food and beverage service.
- Oversaw the digital ecosystem of the property, expertly operating high-end smart home automation, including Lutron, Crestron, private cinema and karaoke systems.
UHNW RESIDENCE – HOLLAND PARK, LONDON
JUNE 2022 – DECEMBER 2023
PRIVATE BUTLER – EMPLOYER NAME WITHHELD
- Provided bespoke, 5-star Butler service and elite lifestyle coordination for a private family and their high-profile guests within a prestigious Holland Park household.
- Liaised with the Private Chef to curate, present, and execute daily menus, meticulously managing guest dietary profiles and preferences.
- Orchestrated formal table service, specialised refreshments, and fine dining experiences, anticipating guests' needs.
- Managed critical household deliveries, high-value inventory control, and secure localised transit coordination.
MANDARIN ORIENTAL HYDE PARK – LONDON
SEPTEMBER 2021 – MARCH 2022
BUTLER / WARDROBE MANAGER – 5* LUXURY HOTEL
- Provided highly personalised, efficient, and deeply discreet hospitality support to elite suite guests from reservation through to departure.
- Conducted rigorous room inspections to ensure exacting global standards were maintained, administering precise guest preferences and bespoke turndown services.
- Facilitated sensitive guest requests by collaborating cross-functionally with In-Room Dining, Concierge, Guest Relations, and Engineering.
- Coordinated high-end food and beverage orders, executing elegant suite dining setups and managing communication channels for guest feedback and observations.
AON PLC - CITY OF LONDON
JANUARY 2020 – SEPTEMBER 2021
BUTLER / HOST – CORPORATE HOSPITALITY
- Executed premium corporate Butler service for Senior Executives, Board Members, and international corporate management within a global financial services firm.
- Welcomed high-level corporate guests, managed executive boardroom preparation, and curated fine wine, cocktail, and catering execution for high-stakes corporate events.
THE BEAUMONT HOTEL – MAYFAIR, LONDON
SEPTEMBER 2018 – SEPTEMBER 2019
SENIOR WAITER / GUEST RELATIONS – 5* LUXURY HOTEL
- Worked at the five-star luxury Beaumont Hotel in Mayfair, London, ranked one of the 25 Best Luxury Hotels in the World by TripAdvisor Traveller's Choice Awards 2018; at #4 in Europe and #2 in London, named The Best Small Hotel in the World by The Gallivanter's Guide 2018 Annual Awards of Excellence and UK Independent Hotel of the Year 2017 in the Catey Awards plus many more accolades.
- Delivered world-class food and beverage service, encompassing fine wines, champagnes, and afternoon tea within this multi-award-winning Mayfair establishment.
- Assisted front-of-house operations in the lobby, managing sensitive guest relations and welcoming high-profile international clientele.
ADRIATIC LUXURY HOTELS – DUBROVNIK, CROATIA
JUNE 2016 – SEPTEMBER 2018
BARTENDER / WAITER – 5* LUXURY HOTEL
- Managed guest interactions and elite beverage service at the exclusive Zenith Lobby Bar, specialized in assessing and anticipating international guests' subtle preferences.
- Supported high-volume luxury events, business conferences, banquet operations, room service and housekeeping across multiple 5-star hotel sectors.
REFERENCES AVAILABLE UPON REQUEST
